Products and Services

VRS Ltd offer a range of voice and data recording products and many of the features are designed around the clients operational requirements.

VRS Ltd also provide onsite engineering support, product training and helpdesk support services.

CARiNA the Ultra reliable Telephone Recording Solution

Call centreCARiNA can record from ‘one to thousands’ of telephone lines, via a simple and easy connection method, and can be connected to the clients Local Area Network (LAN) or can be a stand-alone recording system.

The Carina Recorder offers many types of telephone line connectivity:-

Carina ISDN30 Lines from 8 lines to thousands of lines
Carina Analogue Lines from 4 lines to 48 lines in one chassis
Carina ISDN2 Basic Rate from 2 lines to 48 lines in one chassis
Carina VoIP recording up to 240 lines in one chassis
Carina SIP trunk or Extensions
Carina Digital Extension up to 180 extensions in one chassis

Carina is a modular recording unit we can offer:-

Carina Screen capture, along with the telephone voice you can capture the Agents PC actions
Carina Agent evaluation program, evaluate how your staff perform over a given task / time period
Carina with Speech Analytics, search and find a particular phrase, word spoken within the recorded conversation.
Telephone CTI real time call data integration to complement standard call data collection.
Telephone post event call data collection (call tagging) to simplify call searching.
CRM software integration using the Carina API real time for transaction linking of data to and from databases.
Selective call retention time periods, keep calls from days, to months to years
Multiple call archive rules to allow 4 different storage locations, DVD – Blu-Ray NAS remote storage locations
Small or large call storage solutions: Raid Array, single drive storage.

Saiph® Digital recording system for the smaller requirement

Saiph® is a compact unit that has an advanced on-board DSP voice-compression processor, large capacity ultra reliable hard disk to store and retrieve 30,000 hours of call storage.

Saiph®recording unit, we can offer:-

Saiph® 1100 PC based platform allowing you to record Digital extensions, ISDN2 lines from 1 to 24 lines
Saiph® 2200 is a PC bases platform allowing you to record multiple Analogue telephone lines
Saiph® 2300 a PC bases platform allowing you record VoIP calls
Saiph® Lite is a small single user Analogue line or Digital extension recorder
Saiph® Lite can be a PC based recording device or a stand-alone unit

Other products we provide

Telephone Systems

Telephone services, all UK telephone land-line presentations, various call packages for mobile phones, text and data packages and UK and international land-line call packages.

Digital Dictation Systems

Single user analogue or Digital dictation units, desktop or portable devices.
Single user Transcription Analogue or Digital transcriber units.
Multiple User Dictation systems Hospitals, Insurance Banking services
Multiple Transcription systems for the larger office environment.
Traditional tape based units, Digital media based units

IT Solutions

Network Cable Infrastructure, Routers Switches, MS PC, MS Servers.

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